Customer success manager

A successful and growing Software company in London are seeking a Customer Success Manager to join their team on a permanent basis. This role will be working alongside the Head of Customer Success and will involve managing the entire lifecycle of a particular segment of Enterprise clients and will shaping the success strategy to build a team and grow from within. The ideal candidate must have a background and experience working in Sales and Success, and in an international SaaS, Web or Tech company. Key Duties: * Develop and manage strong relationships with a large number of clients to understand their needs and challenges * Be the main point of contact and liaison between clients and internal teams * Take on new accounts, onboard and adopt processes, increasing product usage within their organisations * Empower and work with clients to align their goals and challenges with the company rsquo;s solutions * Lead online Webinars and demos to educate clients on product features and best practices * Work proactively to ensure clients know the full potential of the company and seek opportunities to optimize usage * Implement strategies to reduce churn and identify at risk clients * Develop retention plans Key Skills: * 3 years + experience in Sales Success * Experience working for an international SaaS, Web or Tech company * Excellent communication skills * Strong organisational skills * Ability to take initiative and self-motivated TwentyFour Recruitment is an equal opportunity employer. If your skill set and experience match the above ad then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process