Customer service manager

Customer Service Manager Are you passionate about self and team delivery of exceptional customer service? Are you a dynamic and detail-oriented individual with experience in managing property maintenance? Do you thrive in a fast-paced environment and possess excellent organisational skills? If so, we have the perfect opportunity for you! Masterfix are seeking a dedicated Customer Service Manager to join their team. You should have: * Proven experience as a Service Manager in the reactive property maintenance industry ndash; (minimum 2 years). This is essential. * Excellent customer service skills in a target driven environment. * A natural leader with the energy and drive to deliver exceptional service to all of our customers and clients by self and team delivery. * The aptitude to design and deliver one-to-one and team, on the job, customer service training. * Build and maintain strong relationships with customers and clients. * An ability to recognise and resolve customer service issues promptly. * Excellent communication and interpersonal skills. * Strong organisational and multitasking abilities. * Knowledge of property management and maintenance best practices. * Property compliance knowledge (Gas, mechanical and electrical) * Self-motivation with the ability, and desire, to work on your own initiative. Key Responsibilities: * Leading the service delivery within our reactive maintenance team overseeing a diverse portfolio of high-end residential and commercial properties in central London. * Driving and monitoring customer and client SLA rsquo;s. * Liaising with our engineers, customers, and clients to ensure the delivery of exceptional property services. * Resolving customer related issues promptly and efficiently. * Gaining regular customer and client feedback to feed into the team to drive our service level and Net Promotor Score (NPS). * Ensuring the team provide effective communication with clients, providing regular updates on the status of maintenance requests. * Collaborating with the team to ensure that our working process rsquo; are both customer friendly whilst being commercially viable. Company Offers: * GBP40-45K per annum. * Pension scheme after qualifying period. * 25 days holiday per year plus bank holidays