Service lead

Service Lead - ( South Central ) Salary - GBP33,065 per annum + UWH- GBP200) per annum Job Type - Full-Time/Permanent Hours - 35 hours per week (plus 5 hours paid lunch break) Location - Remote - Homebased with travel to Berkshire, Buckinghamshire, Hampshire. We believe that a career is not just about earning a living; it #39;s about leadership, having your say and making things happen that can mean positive changes to the lives of vulnerable people. We are a national social justice charity with more than 50 years #39; experience of changing lives, building stronger communities, and reducing crime. Nacro is launching CAS-2, a national service commissioned by Ministry of Justice to provide accommodation and support as an alternative to custody. We are looking for a of Operational and Management Colleagues to join us at an exciting time of change. What are the Benefits to Joining Nacro and what you can expect from us. bull; A dynamic and supportive team who delivers results for the people we support every day. bull; The opportunity to work flexibly within the community as this role allows you to work from home in between property visits. bull; A commitment to helping you learn and develop your career. bull; Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements and cycle-to-work scheme. Who are we looking for? bull; This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers and those going through the criminal justice system) that meet their needs, contractual requirements and organisational financial targets. bull; You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support). bull; We are looking for a Manager who is able to prioritise tasks effectively; ensuring their team are supported, Service Users needs are prioritised and contractual KPI rsquo;s are met. You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting BASS at external forums and being part of multi-agency meetings. bull; You will have previous line management experience and the ability successfully lead and line manage a team. You will have excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills. bull; The role offers flexible working in the community (visiting staff and properties), in Berkshire, Buckinghamshire, Hampshire and you can work from home. The role includes lone working, you will meet with your team regularly to discuss complex cases. You will be required to travel for training and team meetings. Main Duties bull; Effectively lead and deliver services which comply with the regulatory framework bull; Meeting service quality standards and ensuring your team are adhering to all operational and policy standards. Be the accountable lead for the service. bull; Ensuring all service user support and safety plans are in place, are in date and reflect individual needs bull; Ensuring your staff team understand and meet the agreed financial standards on voids, arrears and re-lets. bull; Acting as a lead operational partner liaising with other agencies, partners and commissioners as required. Agreeing service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally. bull; Work collaboratively with other internal support services ndash;such as Quality, Policy and Safeguarding as well as Finance, IT and HR in order to ensure we are providing the best service to our users. bull; Promoting service user involvement in service design and Delivery. Managing the rota and on-call arrangements to ensure that appropriate support is in place and participate in that rota. There is an expectation of travel within the South-Central region, and occasionally to wider Nacro offices and regions. This role requires regular travel: A Full Driving License and access to your own vehicle are an essential criteria. An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance. For further information about the role and to apply click on link below For further information about Nacro rsquo;s amazing benefits, please click . Please Note: If you have any questions or would like to have an informal chat regarding the role, please contact (url removed)