Client services co ordinator

An exciting opportunity has arisen for a Client Service Co-ordinator to join this growing private healthcare company who are based in Pangbourne. Job Type: Permanent position Location: Pangbourne, office based Salary: GBP26,000 - GBP36,000 (depending on experience) Working Hours: Monday - Thursday 8am - 5.15pm / Friday 8am - 4pm As the Client Service Co-ordinator, you will be responsible for: You will be the Brand Ambassador and Customer Service Lead Training and mentoring all staff on the client journey and communication. Have an understanding of sales and marketing. To create and manage a client journey pipeline. To create and manage and grow a referral journey pipeline for referring Clinicians from outside the business. Organise and host open days and study clubs. Experience of leading and managing a teamThe successful candidate will have the following related skills / experience An outgoing friendly people person is essential for this role. A team player and willingness to support where needed. Confident communicator all levels To be able to build rapport and have an understanding and empathy towards clients. Previous experience within a customer service role is essential. Experience of leading a small team and mentoring the team where necessary An understanding of up selling where necessary The ability to grow relationships both internally and externally. Proficient on MS Office including Word Excel