Customer service representative account manager

DNA Recruitment Solutions Limited is looking for a Customer Support Representative/ account manager to join our clients #39; team based in Stockton on Tees. This position is responsible for providing support to customers and managing expectations mainly over the phone. Working Monday to Friday 08:00 to 16:30 or 09:00 to 17:30 Essential Functions: * Answer incoming calls and emails from customers in a professional manner and building relationships * Provide information about our client and its products, processing customers orders and ensuring they are entered into the system * Responsible for order to invoice process of import/export of goods * Resolve customer issues by clarifying information, contacting suppliers, and applying appropriate solutions * Review customer orders to ensure that they are up to date and communicating this to customers * Ensure that all customer correspondence is addressed in a timely manner and that all invoices are sent on time and in-full * Achieve and maintain KPIs, suggest and implement improvements * Develop and maintain positive relationships with customers * Additional duties as assigned Required Skills: * Excellent communication skills, both written and verbal * Customer service experience in an office environment * Experience in logistics/transport * Strong planning, organisational and admin skills * Familiarity with CRM systems * Ability to work on your feet for most of the day, able to multitask and follow up on issues * Ability to remain calm when dealing with difficult customers * Ability to learn quickly and follow procedures * Must be able to work in a team environment with other departments as well as within the Customer Service department