Helpdesk administrator

SCHOOL / SERVICE School of Health Psychological Sciences DEPARTMENT Student and Academic Administration LOCATION Myddelton Street Building CONTRACT TYPE Permanent JOB CATEGORY SALC / Clerical / Technical / Support HOURS Full-time SALARY MIN £28,759 SALARY MAX £32,332 PUBLICATION DATE 13-Oct-2023 CLOSING DATE 30-Oct-2023 Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location. City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries. In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university. Background The Helpdesk Administrator provides support to the Student and Academic Administration team in the School of Health and Psychological Sciences. This post is the first point of contact for student queries at the Helpdesk reception located in Myddleton Street and in the Clinical Skills lab in Tait. Working alongside professional services teams and academic staff, this is a crucial role in helping to deliver student experience on behalf of the School. Responsibilities The Helpdesk Administrator in the School of Health and Psychological Sciences is a key front facing role, providing a high standard of customer service for both students, staff, and visitors. The postholder plays an active role in advising and supporting students with course related matters; signposting to relevant University support services; managing queries such as the collection of student deliveries; DBS checks, student ID distribution, epaulettes, and name badges for placement; reimbursement of travel claims and more. Person Specification This customer facing role will need to have the candidate demonstrate excellent customer service skills, active listening and interpersonal communication, attention to detail as well as exceptional organisational skills. As we deal with a high volume of data, IT literacy and capability is required. Within SAA we value Equality, Diversity, and Inclusivity, therefore the postholder will be aware and able to implement EDI initiatives and uphold our core values. Additional Information City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development. Closing date: 30th October 2023 at 11:59 pm To apply and for more information about the post please use the links below. For an informal discussion please contact Taylor Ehlers via [email protected] Where hybrid working can be accommodated, specific arrangements will be agreed with the successful candidate before their start date. Regardless of where colleagues are working, City, University of London’s premises will be their primary and contractual place of work. City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City operates a guaranteed interview scheme for disabled applicants. The University of business, practice and the professions.