Helpdesk administrator

Helpdesk Administrator Salary: £24,000 Location: Remote Hours: 40 hours a week (Flexible) Role Type: Permanent Pareto are currently looking for a Helpdesk Administrator to join us on a full-time basis to be based in London. Responsibilities to include but not limited to: Monitoring the Facilities Helpdesk email and logging jobs; Actively monitoring open jobs including chasing trades people for updates and allocating jobs to trades people; Raising purchasing orders for tradespeople and other team members as required; Allocating PPM tasks to tradespeople; Scanning key documentation (in-house and sub-contractor); Reviewing documentation and raising any issues to either the Clerk of Works or Contract Manager; Monitoring up and coming inspections and co-ordinating dates with sub-contractors and Clerk of Works; Following up with sub-contractors paperwork/certificates in relation to completed inspections; Raising remedial actions following inspections; Assisting the Clerk of Works with the raising of quotes as required; Logging monthly overtime for approval by the Account Director; Assessing completeness and appropriateness of sub-contractor RAMS Supervising sub-contractors ensuring all H S rules are adhered to Completing spot audits on sub-contractors to ensure they are working with site rules Completing spot audits on the Pareto trades people to ensure they are working to site rules Completing regular audits on Pareto trades people risk assessments for completeness Monitoring and ensuring trades people training records are up to date Key Requirements: Previous administrative experience essential Previous helpdesk experience is desirable Previous experience overseeing contractors required Demonstrate strong administration skills Strong IT skills including Microsoft Office Previous experience of CAFM system/s is desirable Excellent telephone and email manner, with exceptional communication and interpersonal skills Experience working with multiple stakeholders Attention to detail Needs to be able to work in a very dynamic environment with changing priorities A high profile role requiring exceptional customer facing skills