Temporary customer service advisor

Our client, based in High Wycombe is looking for FULL TIME and PART TIME TEMPORARY customer service executives for approximately 5-6 months (Monday ndash; Sunday) This role is to support customers with order processing, troubleshooting and general enquires. If you are a student or graduate and looking to obtain part time hours to fit around studies, we can accommodate this. Please note ndash; Once trained, this role can be HYBRID or OFFICE BASED! * Provide first-line support to help customers diagnose and troubleshoot issues with equipment. * Navigate problems, arrange for a field service technician, and supply spare parts when required. * Provide prompt, informative, detailed support to customers via phone and email. * Support with problems logically and with good judgement and process. * Effectively communicate with customers regarding orders, ensuring clarity and understanding of the required work. * Collaborate closely with cross-functional equipment and service teams to ensure a consistent and high-quality level of customer support and satisfaction. * Develop detailed knowledge about specific product lines and features. Your working hours shifts: * March to September/October * Working hours are flexible (Minimum of 12 hours per week and up to 40 hours per week). * To ensure that we match customer demand, we rsquo;ll schedule your work based on a variety of shift patterns between Monday and Sunday * Rota rsquo;s are provided (hours to be worked can be amended depending on business needs). * An initial 2 week training period is provided, along with ongoing support to develop your product knowledge and support credentials