Lead desktop support engineer

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Rocksteady Studios is an award-winning, critically acclaimed video game developer. Founded in 2004, we are home to the widely celebrated Batman: Arkham series of games. Our philosophy for game development is all about treating people well to create quality entertainment that stands the test of time. We’re a one-project studio that built our success by combining genre-defining gameplay and character-driven cinematic narrative with AAA production values. Born in the heart of London, our multicultural team takes inspiration from the culture and history of our home in one of the most diverse cities in the world. Your New Role... We’re looking for an experienced Lead Desktop Support Engineer to join the IT team who is ready for the challenge of working in a world class games development studio of over 250 employees. This is not a typical support desk role as the team works in a highly technical environment often working alongside developers to solve complex issues. This is a great role to grow your technology experience while having a vital impact on the efficiency of the studio and helping to make the best game we can. While the studio works in a hybrid model, the nature of this role means it will be largely on-site with some remote work where appropriate. Your Role Accountabilities… Overseeing the work of the support desk team to ensure professionalism, efficiency and quality Promptly resolving reported IT issues for people working both remotely, and in the studio Working with the IT Director and the rest of the IT team to ensure a smooth running of the whole department. Ensuring both user-facing and internal documentation is maintained to a high standard. Administration of user accounts, desktops, consoles, and other systems Assisting with management of servers and network infrastructure Working on projects both individually and with other members of the team Ownership of some key development systems Ensuring close collaboration between the support team and other functions of the studio Other tasks as may be required by the needs of the team and the studio Qualifications Experience… Demonstrable IT support experience in the games industry Demonstrable ability to lead projects involving small teams Expert level knowledge of modern Windows operating systems, working knowledge of MacOS and extensive experience with PC hardware Knowledge of and experience with a wide range of desktop hardware and peripherals Experience with PlayStation and Xbox development kits Comfortable in PowerShell and working with simple scripts Able to administer Perforce or similar version control software Working with, and organisation of Active Directory Good communication skills and excellent customer service Ability to write scripts in Python preferred Experience with any of the following is beneficial: Jira, Confluence, Team City, Jamf, render farms, audio design support, Unreal Engine, Parsec, OBS If you do not meet all the requirements, but after reading through the description you feel excited about the position, and believe you’d still be a great fit for the role we’d still love to hear from you! #LI-Hybrid How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits… Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected].