It support engineer

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Want to be a part of our team? The IT Support Engineer is responsible for coordinating, diagnosing and troubleshooting customer incidents and requests. You will provide support services to customers with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access, timely resolution of problems or escalation on behalf of customer to appropriate technical personnel, case status updates to management and end-users, supports and maintain effective relationships with users, develop, documents, implement standard operating procedures and customer service guidelines relating to IT support. Working at NTT Specific The role is part of a nationwide team that provide End User Compute (“EUC”) Services to NTT Customers. This role is primarily based in London. The EUC Services include: Management of various Endpoint technologies; On-site support resources for end user services; Hardware and software support, Installs, Moves, Adds, Changes, Decommissions Service Hardware maintenance and logistics, and Asset management, inventory and reporting. Key Responsibilities: The IT Support Specialist provides desk side engineering activities, including the following: The resolution of Incidents or Service Requests of customers employees that could not be resolved remotely via the Help Desk; IMACD management of customer equipment (installations, reinstallations, moves, adds, changes, decommissions); Providing services to VIP Users; In some instances it may be required that the IT Support Specialist will need to cover other locations in the event of sickness or absence. This may involve travel to other customer office locations; Maintaining direct relationships with customer employees and acting as the point of information for all activities related to end user compute services; Capturing, documenting and reporting on information requests; and Desk side technical and awareness training (including hardware training). Experience, Skills and Qualifications: Experience Seasoned and experienced professional Has full understanding of specialisation area Resolves wide range of issues in creative ways Fully qualified, career level, career journey-orientated Uses good judgement in selecting tools and methods to solve problems Networks with senior internal and external people in own area of expertise Receives little instruction on day-to-day work, receives general instructions on new assignments Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience Skills Laptop hardware preferably Dell Windows 10 O365 Video Conference support Active Directory ServiceNow SCCM iPhone Support Network patching Qualifications ITIL qualification preferable What will make you a good fit for the role? Standard career level descriptor for job level: Seasoned and experienced professional Has full understanding of specialisation area Resolves wide range of issues in creative ways Fully qualified, career level, career journey-orientated Uses good judgement in selecting tools and methods to solve problems Networks with senior internal and external people in own area of expertise Receives little instruction on day-to-day work, receives general instructions on new assignments Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category Join our growing global team and accelerate your career with us. Apply today. A career at NTT means: Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’. Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.