It technical support engineer

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Want to be a part of our team? Provides day-to-day technical support to employees for network infrastructure and internal systems software and hardware. Installs configures and troubleshoots desktop systems, workstations, servers, and network issues in a diverse environment. Maintains passwords, data integrity, and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in the development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications. Working at NTT The primary responsibility of IT Technical Support Engineers is to provide a service to internal clients to ensure that the IT infrastructure and systems remain operational. This is done through proactively identifying, investigating, and resolving more complex technical incidents and problems and restoring service to clients by managing these incidents are managed to resolution. Key Roles and Responsibilities: 1st / 2nd level support for end users’ (VIPs) workplaces remotely and onsite Acting as the main contact for our Global and European VIP users On call weekly shift between the team. 24x7x365 Coordination and prioritization of the generated Service Requests Answering technical queries to end users whilst empathizing with the client Meeting and Event Support of various technologies including an interest in AV technologies Collecting needs and requirements of the local business and translating them into IT requirements Analysing and resolving incidents (independent and in cooperation with other support units) Documentation of all resolution steps in our ITSM/SNI system System performance tuning Installation and configuration of new hardware/software Active Directory user and group management Implementation and documentation of changes Identification and analysing of problems Documentation of common issues and their resolution in our KB Applying operating system updates, and configuration changes Support of the local printer environment, ordering of consumables Deputy for the other Support Engineers in case of vacation or other absence Participation in local projects together with Group I T team Knowledge, Skills, and Attributes: The ability to communicate well and to capture all pertinent details when required will contribute to their success Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner Ability to communicate with the clients (C-Level Executives) in a highly professional way Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships Excellent client service orientation and passion for achieving or exceeding expectations Excellent written and verbal communication skills Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to work well in a pressurized environment Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Interested to learn and improving himself regularly Academic Qualifications and Certifications: Bachelor’s degree or relevant qualification in IT/Computing, or equivalent Relevant IT certifications Required Experience: Demonstrated experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business Desirable: Certification as MCSA or MOS Knowledge in usage of Azure Understanding of both wide and local network structures Knowledge of Service-Now Interest in Audio/Visual Technologies What will make you a good fit for the role? Join our growing global team and accelerate your career with us. Apply today. A career at NTT means: Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’. Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.