Customer service advisor

Customer Service Advisor Salary: GBP23,500 per annum Monday ndash; Friday, working 9:30am ndash; 5:30pm (37.5 hours per week). No weekends. Kettering. Office based. Permanent Match Recruitment are recruiting on behalf of their client based in Kettering. Our client has a global brand, a world class reputation and even product placement in Blockbuster films! Their looking to add to their established Customer Service Contact Centre. Whilst this role is majority telephone based, it rsquo;s not just a Contact Centre based role, they rsquo;ll be a good amount of administration tasks too. If you rsquo;re an experienced Customer Service professional currently in a similar role, we want to hear from you. Role purpose: Answering and making (non-sales) calls to their customers and internal stakeholders regarding all things related to customer rsquo;s orders, prices, promotions and the occasional problem. In this role you rsquo;re there to support their internal stakeholders and their customers ndash; consisting of both commercial and retail customers. Responsibilities: * Provide a professional service to internal stakeholders and customers * Escalate unresolved issues as required * Process orders and credits within the internal CS System * Be capable of developing a broad product knowledge to adequately perform the function of the role * Facilitate direct supplier orders * Be capable of liaising between different departments to ensure desired outcomes and information flow To be successful in this role you will have the following: * Currently employed or very recently employed within a similar office-based Customer Service/ Administration role * Have excellent interpersonal skills, good telephone manner and a professional approach * Possess excellent communication skills, both written and oral * Have a high level of competency in IT (Email, Word, Excel, PowerPoint) * Have an organised and methodical approach to administrative duties. Please apply today to learn more and be considered and shortlisted. Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven rsquo;t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don rsquo;t be despondent and feel free to apply to future job adverts