Senior technical support engineer

Customer Support? It’s another weapon in our fight against cybercrime. As a Senior Technical Support Engineer, you will be responsible for supporting both customers and your Mimecast colleagues with advanced and complex questions regarding the Mimecast platform, as well as the products we interact with. You should be comfortable with Microsoft Exchange, Active Directory and other e-mail related systems, have an interest in our API as well as advanced networking fundamentals. If you’re energetic, accurate and have a vast knowledge of email systems, TCP/IP networking/internetworking and messaging technologies, why not join the team? Day to day, you’ll provide second-level help when questions are escalated, give priority support to VIP and Platinum customers, offer knowledge to the whole team via Slack and email, and work closely with our Engineering and Development teams to quash bugs. You’ll also investigate, troubleshoot and make recommendations to improve system performance and provide training and mentorship if and when it’s needed. You ll need: Deep understanding of internet fundamentals, network routing, email delivery, and security Significant experience with implementing and maintaining and working experience in Exchange, AD, SSO, Azure/O365, Citrix, API, including operating group policy domain, forest trusts and FSMO roles Experience providing technical support to IT Administrators Why Mimecast? We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way. And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders. Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose. DEI Statement Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course. We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.