Senior it support engineer

We have an excellent opportunity for a Senior IT Support Engineer to join our client in Chessington, Surrey. My client is extremely keen on having motivated employees keen to progress in their careers and learn new technologies. The Senior IT Support Engineer will pick up any issues the 1st Line team cannot resolve. The Senior IT Support Engineer will primarily be based at my client rsquo;s office in Chessington. You may be required to visit a customer rsquo;s office from time to time. Technical Skill Requirements: * Operational knowledge of ICT hardware software the integration of the two * Operational knowledge of Windows and Mac OS environments (Windows 10 11 / Mac OSX / iOS) Windows Server /2016/2019/2022/Azure, Active Directory, DHCP, DNS, M365, Google Workspace * Working knowledge of mobile devices and MDMs ndash; Android / Windows / iPhone - Meraki MDM/Lightspeed * Working knowledge of VMWare ESXi and Hyper V * Strong knowledge of Group Policy management * Strong knowledge of User profiles, Roaming Mandatory * Technical knowledge of Apple Mac hardware software (including Mac OSX/iPod/iPhone) - desired * Working knowledge of common user applications: including Microsoft Office applications (2019 and 365), All common web browsers * Established skillset for network communications, network switching hardware ndash; diagnosing faults, switch configurations, efficiently designing topologies, managed Wi-Fi systems * Working knowledge of Audio-Visual systems to include ndash; audio hardware/projectors/TVs/Interactive Whiteboards / Interactive Screens * Ability to identify replace faulty hardware * Ability to confidently use Microsoft WDS / MDT deployment software (or SCCM/Intune) Personal Skill Requirements: * Punctual * Willingness to learn new skills * Willingness adaptability in tackling the variety of tasks arising in a school environment as well as business home environments * Ability to use your initiative individually to work as part of a team * To be meticulous, methodical logical in completing tasks in making decisions * Ability to take a lead role in small to medium-sized projects * Comfortable in surroundings of various age groups * Ability to build maintain a rapport with clients * High Level of Customer Service Skills