1st line support helpdesk analyst

1st Line Support Helpdesk Analyst Paddock Wood GBP22k - GBP26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response.. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties middot; Provide Remote/Onsite 1st Line support to clients relating to their *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers Active Directory middot; First point of contact for support calls middot; Installation work of *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers Active Directory middot; Achieve both personal and team Golden KPIs targets such as customer satisfaction middot; Working in order of SLA and priority of tickets middot; System documentation Requirements middot; Great customer service skills middot; Positive and passionate about technology middot; Good problem solving skills middot; 1st Line level Experience with most of our *core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers Active Directory Benefits middot; 25 days holiday middot; Your Birthday as a bonus annual leave day middot; Annual Staff Bonus middot; Pension scheme middot; 2 weeks of dedicated training days middot; Service Desk gamification rewards middot; Free onsite parking middot; Ride2work Scheme middot; Fully airconditioned offices middot; Onsite Games Room middot; Dress down Fridays middot; Unlimited free fruit and soft drinks. middot; Beans to cup coffee machine middot; Company paid quarterly social events middot; New client introduction bonus middot; New staff introduction bonus middot; Regular anonymous pulse surveys to help us help you middot; PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance