Administrator

If you have great customer services skills and just love helping people, then we have a fantastic opportunity for you to join our team. With full training provided and a clear progression route, this role is perfect for anyone who is interested in legal work or customer services. Your Duties Duties will include but will not be limited to: Being the first call to our clients to welcome them onboard Explaining the next steps following them signing up to use PLS for their conveyancing Running through their paperwork to ensure their details are correct on our system Amending any errors and adding any additional data required onto their file Ensuring the best customer service levels at all times Answering basic queries from customers on their quotes and escalating to a member of the Quotes Team if required Ensuring the new quotes inbox is kept up to date Covering reception as and when required. Essential experience: At least 12 months customer service experience in any industry Excellent telephone manner, approachable and friendly Excellent attention to detail, particularly data input Strong communication skills, both orally and written We offer a wide range of staff benefits: 20 days holiday rising to 25 plus Bank Holidays Flexible holiday scheme so you can buy/carry over up to 5 days at the end of each holiday year Death in service cover Contributory pension Employee Assistance Programme counselling service Study funding Salary sacrifice schemes: Nursery fees / Cycle to work / Company Cars / Technology / Gym memberships Some extra touches… Free Conveyancing for staff and discounts for friends and family Discount club Kudos for the quarter awards Free taxi service from Navigation Road Tram Station to and from work Fantastic break room that includes a pool table, ping pong table dart board Volunteering scheme Free fruit Vending machines Free eye tests and a financial contribution towards eyewear Social events arranged by our Social Committee Charity events arranged by our Charity Committee Late start/early finish on your Birthday Relaxed dress policy Staff reward scheme when you introduce someone who comes to work for us Long service awards Access to free mortgage advice