Customer service administrator

Job Title: Customer Service Administrator Location: 16 St John Street, Manchester, M3 4EA Salary: £21,255 Contract Type: Fixed Term Contract, 6 months with possibility to go permanent Hours: Full time, Monday to Friday Role Summary To provide a high standard of administrative support to the Optima Health Occupational Health Service. Main Duties and Responsibilities Undertake all aspects of administration work within the department including photocopying, scanning and filing of confidential documents, maintaining company database, and dealing with customer/client queries via telephone and email. Manage diaries and clinics, including arranging follow up appointments and vaccination programmes. To maintain confidential health records using the Occupational Health database and carry out on going quality control of recorded information using the company system, ensuring the database is accurate and up to date. Ensure all work is carried out according to the requirements of Access to Medical Records Act, Data Protection Act and Information Governance Regulations. Experience, skills and knowledge required for the role Previous Administration experience Good communication and interpersonal skills. Accurate data entry and attention to detail. IT literacy: Able to confidently use MS Word, Excel and Outlook. What Can We Offer You? Excellent training and development opportunities 25 days annual leave + Bank Holidays Employee discounts with big brands through Perkbox Eye care test vouchers Flu vaccination Buy and sell holiday scheme Share save scheme Fantastic pension scheme Life assurance About Us The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.