Help desk administrator

hdad_1696603325 Posted: 06/10/2023 Up to £25000 per annum Altrincham, Greater Manchester PERMANENT Daniel Owen are currently looking to recruit a Help Desk Administrator to work for a Facilities Maintenance company in Altrincham. This is a permanent role. The hours are 42 hours a week - Monday to Friday. The company is looking for an ambitious, self-motivated person to join an expanding help desk team for this office based role. Roles Responsibilities Answering of help desk phones and e-mails and actioning accordingly Following up with customers to ensure full resolution of issues Follow standard help desk procedures Identify and escalate situations requiring urgent attention - Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices On Call ROTA You must have... Previous experience working on a Facilities Services Help Desk - Previous experience working on Facilities Management Platforms / Portals - CAFM, Pronett etc. (Not Essential) - Strong computer skills - Excel Word Excellent communication skills Familiar with reactive and planned maintenance contracts and frameworks Oral and written communication skills Customer service orientation Problem solving Ability to work under pressure A good understanding of KPIs My client is looking for someone to start ASAP. If you have relevant experience and are interested in the role, please send your CV or call Oliver on 07715493626