1st line it support

About the role: As an IT Support Specialist, you ll be responsible for providing essential IT support to our clietns, ensuring that thir systems are running smoothly and users are able to work effectively. You ll be working from our office in Whitefield, Manchester, so daily presence is essential. Qualifications: Strong communication and interpersonal skills Self-motivated and able to use own initiative First-class customer service skills Understanding common IT issues and knowledge of networking Knowledge of Networking, Office 365 , VMs, Azure, Active Directory, Responsibilities: Promptly respond to and resolve IT-related queries and issues from employees, ensuring minimal downtime and maintaining productivity Monitor and maintain computer systems and networks, identifying and rectifying potential problems proactively Assist users with software and hardware installations, updates, and provide guidance on everyday IT use Maintain detailed records of IT issues, resolutions, and user interactions to ensure consistent support and facilitate future troubleshooting Work closely with the second and third-line support teams, escalating complex issues when necessary Answer incoming IT support calls professionally and efficiently, ensuring that all user issues are logged and addressed in a timely manner Provide both remote troubleshooting solutions and on-site support when necessary, ensuring all IT issues are resolved with minimal disruption to users Location: Whitefield, Manchester This is an on-site position requiring daily presence at our office in Whitefield, Manchester. If you re a highly motivated and results-oriented IT Support Specialist with a passion for technology, we encourage you to apply. Job Types: Full-time, Part-time, Permanent Salary: £21,500.00-£25,000.00 per year Expected hours: 40 per week Benefits: Company pension On-site parking Work from home Schedule: Monday to Friday Supplemental pay types: Bonus scheme Education: Certificate of Higher Education (preferred) Experience: Technical support: 2 years (preferred) Work Location: In person