It technical support engineer

We are seeking a skilled and motivated IT Technical Support Engineer to join our dynamic team. Responsibilities:1. User Support:- Provide first-line technical support to end-users, addressing hardware, software, and network-related issues.- Assist users in configuring, installing, and troubleshooting desktops, laptops, and software applications.2. System Maintenance:- Perform routine maintenance tasks to ensure the stability and reliability of IT systems.- Monitor and manage IT infrastructure, including servers, network devices, and other critical components.3. Issue Resolution:- Diagnose and resolve technical issues promptly, escalating problems when necessary.- Document and track support requests, resolutions, and system changes.4. Security and Compliance:- Implement and enforce IT security policies to safeguard sensitive information.- Ensure compliance with regulatory requirements related to IT systems and data.5. Collaboration:- Collaborate with other IT professionals to implement and optimize technology solutions.- Provide technical expertise and guidance to team members and end-users.6. Software and Hardware Deployment:- Assist in the deployment of new software applications and updates.- Manage hardware procurement, setup, and deployment.7. Continuous Improvement:- Identify opportunities for process improvement and efficiency in IT operations.- Stay abreast of industry trends and emerging technologies. Qualifications:- Bachelor s degree in Information Technology, Computer Science, or a related field.- Proven experience as an IT Technical Support Engineer or in a similar role.- Strong knowledge of IT systems, networks, and security.- Proficiency in troubleshooting hardware, software, and network issues.- Excellent communication and interpersonal skills.- Ability to work independently and collaboratively in a fast-paced environment.- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus. If you are a skilled IT professional looking for a challenging role in a dynamic environment, we encourage you to apply. We offer competitive compensation, benefits package, and opportunities for career growth. Please submit your resume along with a cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview. Join our team and contribute to the success of our company by providing exceptional IT support and ensuring the seamless operation of our technical infrastructure. Job Types: Full-time, Permanent Salary: £25,740.00-£28,392.00 per year Benefits: Company events Company pension Free parking Health wellbeing programme Life insurance On-site parking Schedule: Day shift Supplemental pay types: Performance bonus Ability to Commute: Manchester (required) Ability to Relocate: Manchester: Relocate before starting work (required) Work Location: Hybrid remote in Manchester