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Service Desk Analyst – 1st Line, Office 365, Windows – to £26K + excellent benefits + progression to 2nd Line – Bury/remote/hybrid We are looking for a passionate Service Desk Analyst/First Line who wants to work within a vibrant fast paced organisation with excellent opportunity for progression into 2nd Line. You will have strong Service Desk, 1st line support experience with good knowledge of Office 365, Windows 10/11 and excellent communication customer services skills. The role will involve working as part of a team, support 1,000 users over multiple sites, dealing with all aspects of 1stline service desk support, over the phone, via email, remotely and face to face, liaising with internal teams. Must be able to work in a fast paced, dynamic organisation. The role will require 3 days on site in Bury. Fantastic opportunity to develop 2nd line skills. As a Service Desk Analyst you will have the following: Minimum 6-12 months experience within a 1st Line Service Desk. O365 Windows 10/11 Excellent communication Skills Beneficial: Basic Networking Basic 2nd Line Salary Benefits: £25K-£26k based on experience 25 days holiday + Bank holidays Workplace Pension Employee assistance program Death in service x Twice annual salary Work anniversary vouchers Performance bonus Certifications/training Excellent progression into 2nd Line and beyond 1st Line Support, Service Desk, Help Desk, First Line, Desktop Support, Technical Support, Windows, Office 365, Windows 10, Windows 11, PCs, Laptops Job Type: Full-time Salary: Up to £26,000.00 per year Benefits: Company pension On-site parking Work from home Schedule: Monday to Friday Ability to commute/relocate: Bury, BL9 0JL: reliably commute or plan to relocate before starting work (required) Experience: Technical support: 1 year (required) Work Location: Hybrid remote in Bury, BL9 0JL