Desktop support analyst

Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services. We have an exciting opportunity for a Desktop Support Analyst to join us here at S G, the IT department manages all technology in the business, including infrastructure, software and hardware. The team plays a key role in driving technological improvements across the business and ensuring that the business remains at the forefront of using technology to enhance the businesses services and products. The deskside team offers primarily hardware-based support to users across the country, however there is some flexibility required to handle software issues. Responsibilities to include. Deliver excellent customer and technology services as part of the Desktop Support team, providing on-site hardware/software support (and remote where necessary) to staff across the business in an efficient and friendly manner Handle escalated Service Desk incidents requests, seeing them through to resolution or escalating to internal/3rd party teams as appropriate, whilst ensuring ticket quality is of a high standard Imaging/provisioning of new and replacement devices to staff in adherence with the laptop justification process Providing support for IT hardware across the business, including laptops, printers, displays and peripherals Administration of the Asset Register, ensuring key assets are assigned correctly whilst performing general housekeeping to ensure our stock is reflected accurately Supporting the New Starter/Leaver process by ensuring equipment is received/returned correctly in a timely manner and liaising with our 3rd party couriers when required Managing closing tickets via documented processes, to assist the service manager in conducting drill down analysis. About You: Excellent communication skills Great customer service skills and the ability to deal with difficult situations Good base level of general IT knowledge is desirable Excellent Time/Task management skills The ability to solve problems in a timely manner Strong organisational ability Confident resolving Incidents and Service Requests Be able to manage a varied and unpredictable workload What we offer in return: Please note this is a full time office based role. Alongside competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award- winning law firm.