Helpdesk administrator

SUMMARY OF ROLE We are seeking an IT literate and conscientious Help desk Administrator to complement our growing team. Your principal aim will be to support the contract as a first point of contact to issue, receive, and record clean information accurately and timely for all calls and emails regarding all new repairs and ongoing repair appointments to achieve our purpose of the right work at the right time. Your key responspsibilites will be to record accurate information from operatives, subcontractors and clients, ensuring all systems are kept updated with required information. As well as this you will be required to make phone calls to our clients and tenants to pro-actively book in work. You will respond to internal and client emails and manage the shared email inbox. KEY RESPONSIBILITIES To record information directly into the Job Management Systems or any other system(s) used to deliver the service. Constantly monitor the job screens, and when a job requires you to act, take action, or if uncertain pull on the Contract Manager or Supervisors for assistance. Provide timely information to the client in terms of work in progress. Highlight any issues and trends in relation to task productivity where the expected demonstrated time for the trade and task has been exceeded. Provide adequate support and cover for the other administrators, particularly on breaks, peak periods and annual leave. To ensure you understand your role in the end to end process of delivering the perfect repair for the customer, and the responsibilities of others. To send operatives who become available to jobs in the most efficient and effective way ensuring they are productive eliminating or reducing travel and idle time. When issues or queries are identified ensure you escalate to your line manager/supervisor to ensure it gets acted on and resolved through to a conclusion. Assist the team, Supervisors and Managers in recording data and key management information that helps and improves the service we provide to our customers. To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client. Please call Ravi asap on 07944779155 or send your CV to [email protected] Resourcing Group is acting as an Employment Business in relation to this vacancy.