Ocean import specialist

SSR are currentky seeking an Ocean Import Specialist for one of our leading logistics clients based in Sale, Manchester. This is a permanent position. Job Duties: * Ensuring all required milestones on connect are completed on time. * Setting an example of good working practice and showcasing excellent customer service. * Liaising with relevant team leader on all matters relevant to that department/ account. * Ensuring the regular filing of completed jobs. * To recognise any changes in customers shipping down trends and report to Supervisor/General Manager * Ensuring that all invoices are raised for the relevant customer on time. * Ensuring that all purchase invoices are accrued for correctly and passed on time. * To be familiar with the S.O.P. rsquo;s of all the accounts handled. * Act as a back-up for any member of the team if necessary. * To report on customer performance and identify any change in support. * To promote compliance across the department/section. * To assist with customer queries/complaints and raise to Team Leader/Supervisor if required. * To ensure the correct profit and loss is monitored for the accounts handled. * To ensure all issues are communicated to Supervisor or General Manager * To ensure at all times, the interest of the business is taken into account. * Ensure all emails and correspondence is replied to in a timely manner. * To ensure a complete and full handover is provided to team leader in the event of any planned holiday or absence