Service desk analyst

  • Cv Library
  • Cheltenham
  •   £15 - £16
  • posted 24 days ago
  • CV-Library.co.uk

Job description:

Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification looking for their first opportunity. What will you be doing? Providing 1st Line Service Desk Support Answering the Service Desk phone and mailbox Creating/Updating ticket logs Providing support on Microsoft Windows 10/11 operating system Supporting users over phone, email and in person What experience do you need? To be considered for the IT Service Desk Analyst role, you must be: Previous experience within an IT Support role ideally within a service desk environment would be beneficial Understanding of supporting Office 365 and Windows environment Understanding of Active Directory Understanding of ticketing systems Self-motivated with a positive attitude Good communication skills and strong customer service] CompTIA A+ or similar IT qualification This role is based in central Cheltenham 2 days per week and then working from home for the remainder. If you match the above please apply now with an up to date version of your CV. Recruiter: Adam Titmus
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