Customer services associate 1st line payroll level 2

Customer Services Associate - 1st Line (Payroll), Level 2 Salary Competitive plus bonus Location Wigan, UK Permanent, Full Time Are you ready to dive into the world of technical support? We #39;re looking for enthusiastic individuals to join our team and support customers with their queries. What will you be doing? As a Customer Service Associate, you #39;ll be at the frontline, providing top-class support to our valued customers. Here #39;s what your day-to-day will look like: * Responding to customer queries and providing assistance with our products * Organising and documenting cases in our CRM system for our expert teams * Investigating and resolving queries efficiently, making sure our customers are satisfied * Collaborating with internal departments and stakeholders to ensure speedy resolution of issues * Meeting individual and team targets to keep our customers happy * Prioritising tasks and meeting SLAs to ensure smooth operations * Contributing ideas to improve our knowledge base and enhance customer experience * Being a positive team player, supporting your colleagues and working towards common goals * Embodying our IRIS values and representing our brand with professionalism and warmth * Taking ownership of your development and continuously expanding your product knowledge * Completing essential training to stay updated on data protection regulations. What are we looking for? We #39;re on the lookout for candidates with the following skills and experiences: * Familiarity with Microsoft Office * A passion for customer service and a desire to make a difference In addition to the core skills/experience above, we value the following competencies: * Customer Focus: Putting our customers at the heart of everything we do * Teamwork: Collaborating seamlessly with colleagues to achieve success * Problem-solving: Finding creative solutions to challenges * Communication: Articulating ideas effectively, both verbally and in writing Please note: Don #39;t miss out on this exciting opportunity to join our team! As vacancies may close early due to high demand, we encourage you to apply as soon as possible