Senior account relationship manager

Job Title: Strategic Relationship Account Manager Location: Birmingham (Hybrid) Salary: GBP40,000 - GBP45,000 The Strategic Relationship Account Manager will report directly to the Head of Strategic Relationship Management (SRM). This role involves planning and delivering a comprehensive engagement programme with key companies in the West Midlands, working collaboratively with public and private sector stakeholders. The role requires travel within the region and offers a hybrid working environment. Main Responsibilities and Key Activities: Serve as a professional and knowledgeable entry point for stakeholders. Build and maintain credible relationships at the C-Suite level within both private and public sectors. Leverage your experience in key West Midlands sectors to provide insightful and valuable dialogues with senior executives. Collaborate with public sector stakeholders, including Local Authorities and the Department of Business Trade, to support managed accounts. Develop and implement an intelligence-led account management plan. Ensure timely follow-up and resolution of actions from client engagements. Efficiently and effectively use CRM systems to evaluate activities for all managed accounts and share insights with relevant teams. Record all engagements, interactions, meetings, phone calls, and emails in the CRM system. Work with colleagues to ensure a cohesive approach to SRM firms, referring to Sector Specialists or Business Development Managers as needed. Engage with key industry associations and trade bodies as relevant. Collaborate proactively with the Head of SRM and SRM colleagues to deliver a professional and strategically valuable service. Promote the benefits of the SRM offer to businesses in the West Midlands. Represent the organisation professionally at events and actively work to raise the profile of the West Midlands region. Undertake any other reasonable activities related to the delivery of the SRM service.Skills and Qualifications: Exceptional communication skills, with the ability to engage credibly at the C-suite level using your knowledge of key West Midlands industries (e.g., automotive, advanced manufacturing, creative digital, life sciences, low carbon, professional services). Strong commercial awareness and problem-solving skills, with the ability to ask incisive questions and develop effective solutions. A consultative approach combined with robust project management skills. Ability to identify and prioritise tasks effectively according to client company timetables.What We Offer: A dynamic and supportive work environment within a leading growth organisation. The opportunity to engage with top-tier companies and influential stakeholders in the West Midlands. Hybrid working arrangements with the Birmingham office as the principal place of work. Opportunities for professional development and career progression