Aftercare coordinator

Join Our Client #39;s Dynamic Team as an Aftercare Coordinator for a 8 week temporary contract The Company: Lombard Recruitment is seeking a dedicated and experienced Aftercare Coordinator for a 8 week temporary contract with a housing background to join our client, a market-leading provider of newly built affordable housing. Our client is committed to delivering top-quality homes and exceptional service to their customers. The Role: As an Aftercare Coordinator you will be instrumental in delivering exceptional aftercare services to our client #39;s valued customers Your responsibilities will include: * Be the first point of contact to deal with customer queries in a professional and timely manner * Manage the defects systems to ensure issues are correctly recorded and maintained. * Allocate Customer reported defects to relevant Development partner and ensure closure within agreed service level agreement (SLA) * Undertake general administrative duties relevant to the Aftercare team * Process reports following internal home visits, entering the information onto the Dynamics 365/ CRM system * Issue task instructions to Employers Agents Developers and / or Subcontractors with relevant priority settings * Monitor all Developer and Subcontractor works ensuring that all work is completed within agreed timeframes / SLA * Good understanding of product on new developments * Provide management information to senior management team * Escalate any issues or risks to the appropriate person * Be familiar with, and hold a good understanding of required policies and procedures About You: We are seeking candidates who possess: * Proven experience within the housing industry * Proficiency in using customer relationship management (CRM) software and other relevant IT tools * Excellent written and verbal communication skills, with the ability to engage with customers, suppliers, and partners * A proactive approach with the ability to work independently and as part of a team * A good understanding of construction methods and terminology * Commercial awareness and exceptional problem-solving abilities * A resilient personality and the capacity to maintain a professional image * Effective organisational and prioritisation skills * GBP180.00 per day paid weekly in arrears If you are ready to make a meaningful impact in the affordable housing sector and thrive in a dynamic and supportive work environment, we encourage you to apply. Join our client in their mission to deliver an outstanding Aftercare service to their customers suppliers partners Apply now by following the link below