Customer account manager

Job Title: Customer Account Manager Salary: GBP33,000 - GBP38,000 per annum + commission with an OTE of GBP40,000+ Job Types: Full-time, Permanent Schedule: 9am - 5:30pm Location: Birmingham CUSTOMER ACCOUNT MANAGER VACANCY AS A RAPIDLY EXPANDING BUSINESS, WE rsquo;RE ALWAYS ON THE LOOKOUT FOR NEW TALENT Duties Key Responsibilities: * Support your Client Services team with all the administration campaign co-ordination duties associated with keeping our clients delighted. Including, but not limited to, quoting Clients (within 2 hours whenever possible) following up on quotations to seek the order. Booking multiple mailing campaigns onto our Tharstern MIS system, dealing with many daily queries tasks, keeping Salesforce Tharstern accurate and any other ad-hoc duties required by your Account Director / team. * You are a key point of contact for your teams rsquo; clients and are expected to be pro-active in your approach to keeping clients updated and informed, as mailing campaigns go through the factory and are despatched. * Consulting with your Client Services team members, the Data Team, Print Team the Operations Team to ensure each mailing goes out on time in full and with total accuracy. Liaison with the Finance Team to remain aware of client credit limits and timely payment of invoices. * Responsible for managing the order from quotation to invoice. Raising Client invoices within 48 hours of mailing despatch or raising lsquo;pro-forma rsquo; invoices for new business and postage. (i.e., prior to mailing despatch). * Regular pro-active contact with existing and occasional clients to develop the spend, frequency of use and profitability for the company, under the guidance of the Account Director. * Incoming new business enquiries are managed by your teams Account Director but support in raising new business quotations follow up calls seeking to open the account will be required. * Using your own initiative to enhance our client rsquo;s experience collaborating with us, supporting, and encouraging the revenue margin growth of your team. * To seek out ways to maximise postage gross profit margin by exploring multiple ways to reduce buying-in costs. * Creating samples packs for potential clients. * Maintaining and developing your own knowledge within the mail post industry to support your own progression. * Initiative-taking approach to work processes procedures, identifying areas of improvement when necessary to enhance Client experience the businesses performance overall. Skills Required: * Be a positive team member, even when under pressure. We consider it vital, and part of the terms of employment, that the Account Manager plays their part to contribute to a happy positive team culture. To positively help promote and support the growth of the business (top line and bottom line) and help support a positive, pro-active, lsquo;can do, rsquo; team environment. The support of your finance / operations / data print colleagues is vital to consistent financial success progression (for you and for the business). * Methodical approach to work, being able to multi-task and work with elevated levels of diligence and accuracy. * Knowledge of direct mail / mailing fulfilment services UK International postal services * Experience of Salesforce Tharstern MIS is desirable ndash; but training will be given. * Microsoft Office Package: Excel, Outlook, Teams Word is required. Personality Attributes: * Communication ndash; ability to consult with colleagues and clients in an effective confident manner. * Teamwork ndash; to be a positive team member and help contribute to a happy positive business culture. Demonstrate diligence complete tasks, the ability to work to tight deadlines and without the need for close supervision or ldquo;chasing up. rdquo; * Diligence ndash; complete work without the need for supervision and work to deadlines * Can do attitude ndash; enthusiastic, motivated, driven, flexibility to tasks and hours of work. Demonstrate desire to learn more improve and accept ownership responsibility for work your own career progression your team rsquo;s performance overall. We really like to work with Account Manager rsquo;s that are financially motivated and want to build a career and better life for themselves