Customer service advisor

Job Title: Customer Service Advisor Job Type: Permanent, Full Time Salary: GBP23-25,000 Location: Bromsgrove We have the opportunity to join an established organisation within the Insurance sector as a customer service advisor. If you have previous experience within the insurance industry this is desirable but not essential, customer service experience is essential within a call centre, office based position. Transport links available for this position, ideal candidate would be based locally or in the south Birmingham area. The salary is up to GBP25,000 with hybrid working available upon successful passing probationary period. Duties and Responsibilities: Provide exceptional service to new and existing customers; focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound outbound enquiries at all times To assist where possible in the support of the team and department, g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Keep the Line Manager up to date with all developments Regularly review personal objectives with line manager This is a full time position Mon-Fri working hours are 9-5pm. Further benefits available including employee discounts schemes and 25 days holiday plus bank holiday. If you feel you have the relevant skills and experience please click apply