Account manager

SF Recruitment are working alongside one of their established clients to recruit a Strategic Account Manager on a permanent basis. This is a really exciting opportunity to join a forward thinking organisation with a lovely, supportive team. Salary: GBP40-GBP45k Working pattern: hybrid Responsibilities will include: - Provide a professional, knowledgeable point of entry into the organisation for stakeholders. - Be commercially aware, credible, and build relationships at C-Suite level within the private and public sector. - Use your experience of West Midlands key sectors to add depth / insight to C-Suite dialogues. - Work collaboratively with public sector stakeholders including Local Authority and Department of Business Trade teams to support the managed accounts. - Develop and deliver an intelligence-led account management plan. - Ensure timely follow up and resolution of actions raised from client engagements. - Use the CRM (customer relationship management) systems efficiently and effectively to ensure regular and effective evaluation of activity for all accounts managed, including sharing insights gathered with LA lead Sector Specialist Teams. - Record all engagement, interactions, meetings, phone calls and emails using the CRM. - Work with colleagues across the organisation to ensure a joined-up approach to SRM firms, for example referring to Sector Specialist/ BDM when projects of expansion or job retention projects have been identified. - Engage with key industry associations and trade bodies when relevant. - To work pro-actively and collaboratively with the Head of SRM and SRM colleagues to deliver a professional and strategically valuable service to the organisation and the West Midlands region. - Promote the benefits of the SRM offer to businesses within the West Midlands. - Where required, represent the organisation professionally at events and actively work to always raise the profile of the organisation and the region. - To undertake any other reasonable activities, as requested, relating to the delivery of the organisation SRM service