Senior account manager

SF have partnered with an established client in central Birmingham, who are recruiting for a Senior Account Manager to join their team on a permanent basis. This is a brilliant opportunity to join a supportive team in an organisation with a fantastic culture. Salary: GBP45k-GBP50k Working pattern: hybrid Responsibilities will include: - Provide a professional, knowledgeable point of entry into the Company for stakeholders. - Be commercially aware, credible, and build relationships at C-Suite level within the private and public sector. - Use experience of West Midlands #39; key sectors to add depth / insight to C-Suite dialogues. - Work collaboratively with public sector stakeholders including Local Authority and Department of Business Trade teams to support the managed accounts. - Develop and deliver intelligence-led account management plans. - Ensure timely follow up and resolution of actions raised from client engagements. - Use the CRM (customer relationship management) system efficiently and effectively to ensure regular and effective evaluation of activity for all accounts managed, including sharing insights gathered with Local Authority colleagues Sector Specialist Teams. - Record all engagement, interactions, meetings, phone calls and emails using the CRM. - Work with colleagues across the organisation to ensure a joined-up approach to SRM firms, for example referring to Sector Specialist/ Business Development Managers when expansion projects or job retention projects have been identified. - Engage with key industry associations and trade bodies when relevant. - To work pro-actively and collaboratively with the Head of SRM and SRM colleagues to deliver a professional and strategically valuable service to the organisation and the West Midlands region. - Promote the benefits of the SRM offer to businesses within the West Midlands. - Where required, represent the organisation professionally at events and actively work to always raise the profile of the organisation and the region. - Work with senior leaders across the region and leadership team in the effective operation of SRM for large accounts. - Take a senior role in the SRM team, working closely with the Head of SRM in the delivery of some leadership and management aspects of delivery when needed. - To undertake any other reasonable activities, as requested, relating to the delivery of the organisation SRM service