Administrative officer

Administrative Officer * Foreign, Commonwealth Development Office * Salary: GBP26,500 * Location: East Kilbride with a move to central Glasgow in 2025 * Hours: Full Time. You rsquo;ll be expected to work a minimum of 60% of your time in the office, and part time and flexible working may be considered Join the Foreign, Commonwealth Development Office (FCDO), and you rsquo;ll deliver for the UK internationally. That could mean helping us promote Britain and our values, building strategic partnerships, protecting our interests, or supporting Britons abroad. It rsquo;s a diverse challenge that will put you at the centre of world events, working alongside around 17,300 people in our global network of offices, bringing a completely unique perspective of personal and professional pride. Your role with us As one of our Administrative Officers you rsquo;ll focus on providing professional office administration and support on the processing of transactions, projects, budgets and customer service functions, and a range of internal and external communications. All roles are customer-oriented and your work, which is essential to the ability of the FCDO to deliver its objectives, will be configured to meet specific business needs. It will typically include the following key areas: * Transactions and Receipts Processing: This work will involve checking invoices and identifying mismatches, using systems such as internet banking and Oracle to process payments, reconciling and investigating payments, dealing with FCDO credit card issues and issuing invoices for services we provide. * Customer Services: Here you rsquo;ll offer guidance to staff on HR regulations, finance processes and procedures, deal with customers and resolve queries within agreed timeframes. * Knowledge and information Management: The maintenance of Excel spreadsheets, databases, records and desk notes will be your focus here. * Professional Office Administration and Support: Your tasks will include the creation and maintenance of electronic filing systems, databases and distribution lists, and dealing with telephone and email enquiries. You rsquo;ll also organise meetings and events and take relevant notes, maintain stationery supplies and undertake corporate roles such as fire warden or first aider, for which training will be provided. * Project Management Support: This will involve monitoring progress against objectives, ensuring the project remains on schedule, anticipating and managing risks, and the maintenance of accurate records. * Budget Management: Budget monitoring, requisitioning and raising purchase orders will be your tasks here, as well as the manipulation of data using spreadsheets, assisting with budget forecasting and developing an understanding of commercial and procurement policies. * Public Facing Services: This will involve the processing of overseas pension payments, talking directly to pension customers and their representatives, and investigating and verifying entitlements. Who we rsquo;re looking for To be a success as one of our Administrative Officers, you rsquo;ll have strong literacy, numeracy and IT skills, with a particular emphasis on Windows10, Outlook, Excel, Teams and the other elements of the Microsoft Office suite of software. We rsquo;ll expect you to possess good interpersonal, team-working and oral and written communication skills, and in addition to superb organisational, analytical and planning abilities, you rsquo;ll be capable of working to tight deadlines. You should also have the skills to make effective decisions, identify problems and propose solutions as you work to maintain a high quality service. You must be a British Citizen at the time of application, and we rsquo;ll also expect you to attain Developed Vetting security clearance. For more information about this process, click here. We encourage applications from all communities, so that we reflect the very best of 21st century Britain. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension, 25 days annual leave plus 9 days public and privilege holidays. Use your talent and experience to shape our nation rsquo;s future, and deliver tangible improvements to millions of lives, including your own. Closing date: Monday 17 June 2024