Administrator

Overview of Job Role: To carry out day-to-day planning as well as the weekly monthly administration of departmental contracts; consisting of scheduling works for field operative, dealing with resident queries client requested works. Essential Duties and Responsibilities: * To ensure that correct procedures are followed on a day to day basis within the contract. * To handle inbound and outbound telephone/email enquiries as quickly and efficiently as possible. * To supply contract reports to the management team as and when required. * To deal with any complaints as and when required and bring to the attention of the appropriate manager complaints that have escalated. * To deal with any paperwork required for your duties as contract administrator, this will include typing up surveys and sending them over to the client, scanning paper work and filling on system, typing and sending out letters to tenants. * To liaise with residents and engineers out in the field. * To book, allocate and organize work for the company rsquo;s operatives. * To enter and update any relevant data onto the company rsquo;s computer system. * To attend regular update meetings to discuss contract performance raise any issues. * To create and update any existing excel spreadsheets. * To assist the QS on a weekly basis with pricing and checking against invoices. * Updating Client Portal as and when required. Other Duties: * To be flexible and help out with other areas when colleagues are busy and/or absent. * General office administration duties including filing, faxing and photocopying. * Any other duties as and when required in order to meet the needs of the business. * Check work from the previous day to ensure all jobs are closed down and action accordingly. * Carrying out of daily KPI rsquo;s for all departmental contracts. Education and/ or Experience Requirements: * Minimum of 5 GCSEs (or Equivalent) at C grade or above (English Math would be advantageous but not essential). * Computer literacy, Knowledge of MS applications (Word, Excel, Outlook PowerPoint) * Excellent Planning and Organizational Skills * Self-motivated/Driven * Good Communication Skills * Professional * Client Focused * Team Player * Flexibility hard working