Security welfare supervisor

Security Welfare Supervisor ndash; Full Job Description GBP24,000 - GBP28,000 Functional Relationships All Customers and Internal Departments This is a cracking opportunity in a freshly created role due to continued growth. The role will be travelling across current sites to cover shifts over a 5-day working week. This will include Sickness Holiday cover along with additional site-specific requirements which will vary week to week. A branded company vehicle + fuel card will be provided. On days where shift cover is not needed, you will travel to sites to liaise with Guards to do checks on uniform, site documentation and general welfare to ensure a smooth customer experience This is a perfect opportunity for a people person to utilise and showcase their skills within a varied role with huge development potential within the role Purpose of the Role middot; To create a professional environment which enables our field-based colleagues, and customers, to feel close to the Lexnis team wherever they are located. middot; Ensure that Lexnis rsquo; services are delivered safely and in line with legal and regulatory compliance. middot; To address customer challenges, and ensure seamless service delivery, whilst promoting our mission statement both internally and externally. Key Activities and Responsibilities middot; Oversee operational service delivery, to a ensure safe and efficient operation, assessing and considering customer requirements, and always exceeding performance targets and KPI rsquo;s. middot; Ensure that the Health and Safety culture is at the forefront of our people rsquo;s minds and that our services are delivered safely and in line with legal and regulatory compliance. middot; Ensure that the whole team has an awareness of the companies SHEQ policies, including, but not limited to QMS and Health Safety. middot; To conduct regular and documented site visits in line with SLAs and internal KPIs. middot; To be a point of escalation for Guards queries or concerns that arise. middot; To take responsibility for initiatives that deliver improvements in terms of customer service, efficiencies, cost savings and/or employee engagement. middot; To ensure all incidents are thoroughly investigated and appropriately reported in advance of agreed timescales (KPIs). middot; Completing regular CRM system checks to ensure client information is current and accurate. middot; Prepare reports and conduct data analysis to identify trends and opportunities for continuous improvement. middot; Ensure suitable development and succession plans are in situ for your team and yourself. middot; Help to identify learning opportunities and needs on the back of continual quality monitoring trends and analysis. middot; To ensure that all team members complete all mandatory induction and training materials in advance of agreed timescales. middot; To deputise for line management as and when required. Key Outputs and Performance Metrics - Examples middot; Health and Safety ndash; Reduction and monitoring of accidents or dangerous occurrences middot; Health and Safety ndash; Increased Near Miss monitoring and reporting. middot; People ndash; colleagues effectively trained and inducted, Ais and RAMs in place. middot; People ndash; Required resources available at all times. Person Specification Essential: middot; Previous people welfare Supervisory experience working within a Security Operations Role. middot; Fundamental knowledge of the Private Security Industry and its relevant legislation and codes of practice. middot; A flexible approach to the working week and availability to work evenings and weekends if required. middot; Prior experience liaising with others and able to demonstrate they can improve the performance of individuals and a team. middot; Excellent customer service skills. middot; Exceptional interpersonal skills, able to listen and communicate effectively with a wide range of individuals, both verbally and in writing. middot; Ability to work on own initiative and as part of a team. Open approach with effective communication. middot; Excellent IT skills with an intermediate level of MS Office fundamentals. middot; Excellent organisational skills. middot; Ability to thrive under pressure. middot; Ability to contribute to team goals, work calmly and efficiently under pressure. middot; Adaptable, flexible and a positive attitude. middot; Desire to learn and develop to enable progression within the role. middot; To hold a valid SIA (SG or DS) Licence. middot; To hold a full UK driving licence