Outsourcing manager

Outsourcing Manager ndash; Accountancy Practice ndash; Hertfordshire About the Company: Our client takes a refreshingly modern approach to accountancy. They work closely and proactively with clients to help them remain compliant, manage their finances and achieve their ambitions. Their team pride themselves on being approachable and offering lsquo;down to earth rsquo; advice. Working from a contemporary office in the heart of St Albans, Hertfordshire, you will be welcomed into their ever-growing team. Regardless of your role you can expect to be fully supported in developing your career. They operate a hybrid working pattern with the opportunity to combine office and client working with some home working. About the Opportunity: Due to continued growth in the last 2 years our client is looking for a full-time outsourcing manager to join their team. About the Responsibilities: Joining as Client Portfolio Manager you will be reporting into the Partners and responsible for: * Effectively control own portfolio including everything from staff planning, management of WIP and billing * Build and further develop client relationships with existing and new clients * Display a strong commercial awareness in fee development * Present for review, complete files working papers and checklists * Display pro-active awareness of current relevant legislation, compliance standards * Raise high quality business correspondence * Act as the main point of contact for queries from clients within portfolio * Quote and estimate fees within your level of authority * Meet with clients to pitch and tender for new work and put together associated documents * Sound awareness of cloud-based accounting techniques and systems * Effectively delegate work to, and mentor, the team * Provide feedback to junior and senior team members of quality of work/performance * Manage the team including monitoring work in progress and work standards. About the Applicant: As the successful applicant, you will be: * Relevant professional qualification: AAT, ACCA, ACA or CIMA * Experience of working within an accountancy practice * Confident and articulate; an effective communicator at all levels ndash; written and verbal * Well-presented and professional * Patience in training colleagues * Strong VAT knowledge * Excellent time management, organisational and prioritisation skills * Previous people management experience * Commercial and proactive approach to client development * Strong IT skills including Microsoft Office. Able to adapt to and learn new systems quickly. (We use Caseware, Alphatax, Xero, among others) About the Benefits: Pension with optional salary exchange scheme, Life Insurance at four times basic annual salary, Inc me Protection Insurance, Annual leave starting at 25 days (plus Statutory Bank Holidays), increasing with length of service, Professional subscription fees paid, Benefits platform offering discounts, wellness platform, additional holiday purchase, cycle to work scheme, Generous recruitment referral scheme, Social committee organising numerous subsidised events, On-site parking, Hybrid working for most roles, Kitchen stocked with fruit, snacks and breakfast items plus hot and cold drinks, Flu vaccination