Scheduling manager

MMP Consultancy are looking for a Scheduling Manager to join an excellent Contractor based in Essex / London on a Permanent basis. Key Responsibilities: * Oversee the Schedulers to ensure operational resources are fully productive and utilised in the most effective manner. * Lead, coach and motivate your team to deliver divisional objectives in relation to quality and performance * Deal with challenging customers and take control of situations to achieve a positive outcome. * Guiding and developing your people to provide excellent service to our stakeholders and front-line staff, and ensure your team not just do the work, but feel empowered to drive our business forwards. * To promote good working relationships with your colleagues and the company #39;s clients and suppliers. * Implement the escalation process within the regions. This may require you to support any major escalations out of core business hours. * Direct line management responsibility for a regional team of Schedulers * Carry out or support any other duties relevant to the scheduling team function Person Specification: * Excellent stakeholder manager skills required to communicate with Operatives, operational managers and residents. * Excellent problem-solving skills; be able to find solutions to scheduling challenges. * Excellent organisational skills - someone who thrives under pressure and can manage a large and varied workload with competing priorities and deadlines. * You should have good experience within a similar resource scheduling role, through which you would have developed some basic technical knowledge of domestic repairs and maintenance. * Previous experiences with Dynamic Resource Scheduling (DRS) software * Self-motivated * Calm and patient under pressure * Flexible and able to adapt to change * Experience with Office365 suite