Technical support officer

Technical Support Officer ndash; Yeovilton Salary GBP55,000 - GBP65,000 On-site working - 35 hour week We rsquo;re a technical consultancy, partnering with UK government and NATO on mission-critical projects, and we rsquo;re looking for an experienced Technical Support Officer to join our small team embedded within the NATO Joint Electromagnetic Warfare Core Staff (NATO JEWCS) at RNAS Yeovilton. As the Technical Support Officer, you will play a pivotal role within a multi-disciplined engineering team responsible for the on-site and deployed maintenance of the NATO JEWCS fleet of Electromagnetic Warfare training assets, including delivering packages of work relating to obsolescence management and capability enhancement. We rsquo;re expecting that you rsquo;ll be looking for a business where you will be respected as an expert in your field, where you can be recognised for all the effort you put into getting things done, and where you can see the difference you rsquo;re making. You should be willing and able to travel occasionally within the UK and to countries within the NATO alliance. We recognise the importance of a good work-life balance, and along with a generous well-being allowance and benefits package, we offer our on-site team members a shorter than average working week with an early finish every Friday! You rsquo;ll benefit from: * 25 days annual leave inclusive of up to 3 days Christmas shut-down * Buy or sell up to 5 days rsquo; annual leave * Two pension schemes to choose from * Private Medical Dental Insurance + discounts for additional family members * Life Assurance scheme up to 4 x salary * Share Save scheme * Electric/Hybrid Car leasing scheme * Cycle to work scheme * Retail discounts * Continuous Professional development support * Annual Wellness Allowance The invaluable experience you rsquo;ll bring, to help us achieve more We rsquo;re expecting that you rsquo;ve done a similar role before, so you rsquo;ll know how to do it whilst spinning multiple plates. It would be great if you are educated to Degree Level in an Engineering related subject and have proven experience managing diverse technical teams responsible for the maintenance of modern avionics, radar, communication or EW systems. Management of Airworthiness in accordance with MAA, CAA, EASA or similar regulations is highly desirable as is experience of CIS service support and/or the management of cryptographic equipment. If you are a Chartered Engineer that would be wonderful although not a deal breaker as MASS are true proponents of learning and development and we will help you achieve your goals. From your successful career, so-far, you rsquo;ll bring your proven experience of * Ensuring adherence to engineering standards, policies and procedures * Configuration and Change Management * Resource and risk management * Leadership and problem-solving * Financial awareness and credible commercial acumen * Demonstrable team-player ethos with a focus on customer relationship management * Directly managing other managers and engineers Our non-negotiables: Due to the secure nature of the project you will be involved with, you must be * A national of a country who is a member of the NATO Alliance * Eligible to obtain and maintain a NATO Cosmic Top Secret (CTS) security clearance * Eligible to work and live in the UK and be willing to deploy on exercises worldwide And the nice to haves: * Membership of an appropriate professional or chartered body * Able and willing to support strategy and business development Who is MASS? MASS is an independent, global technology company, trusted by highly-secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you rsquo;re ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you