Service administrator

Service Administrator - Washroom Division Location: Atherton, M46 9SD Type: Permanent, Full Time 36.25hrs/pw (Mon-Fri) POSITION SUMMARY As a Washroom Service Administrator you will work alongside the service team, you will be responsible for maintaining the service calls, ensuring all are completed and failed jobs are logged, upkeep of salesforce. Maintaining correct stock levels. You will be required to cover the service department when the service Manager is unavailable. Dealing with customer queries and requirements. KEY RESPONSIBILITIES Monitor all Service driver jobs are completed correctly. Record and failed calls and contact the customer to re arrange Maintain and Order stock Work alongside the service Manager and cover holidays Adhere to all H S requirements, including manual handling of goods at all times, monitor working hours to ensure compliance with Working Time Directives (WTD) and Driving Time Directives (DTD) KNOWLEDGE, EXPERIENCE SKILLS REQUIRED Knowledge of Google inc Gmail, Docs and Sheets Ability to organise and plan their own workload Excellent customer relation skills Demonstrates excellent interpersonal skills An ability to remain professional and diplomatic whilst dealing with customers. BENEFITS PACKAGE Annual leave: 25 days Accident Life Insurance: 1 x annual salary to 4 x annual salary (Linked to Employee Pension contribution %) Enhanced Maternity and Paternity Pay Employer contribution to pension insurance (Employee 3% Employer 5% or Employee 4% Employer 6%) PerkBox: Employee Discount Wellbeing Platform ABOUT DIVERSEY Diversey’s mission is to protect and care for people through leading hygiene, infection prevention, and cleaning solutions. We develop and deliver innovative products, services, and technologies that save lives and protect our environment. Over the course of 95 years, the Diversey brand has become synonymous with product quality, service, and innovation. Our fully integrated suite of solutions combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis. We are a trusted partner serving more than 85,000 customers in over 80 countries with a network of approximately 8,500 employees globally. We are the leading global pure play provider to the cleaning and hygiene industry for the institutional and food and beverage markets. We provide customers peace of mind by helping maintain their brand integrity so they can focus on growing their business. Through end-to-end repeatable services, we deliver the highest standards across customer locations to achieve improved operational efficiency and environmental sustainability. All offer of employment will remain provisional until we have received the following which are satisfactory to us: confirmation of your right to work in the UK; Drivers Licence and Disclosure and Barring check (where applicable).