Administrator

Administrator: 12 Month FTC - Permanent Location: Manchester Salary: £25,000-£28,000 What s in it for you? 20 days annual leave + 8 Bank Holidays Hybrid working Flexible start times Excellent pension contribution of 8% employer and 1% employee Company discounts Free parking The opportunity to work within a friendly and supportive team environment. A large, luxury brand organisation is seeking a Customer Service Administrator to join their team. Paying a competitive salary of £25,000-£28,000, this is a great opportunity to use your existing skills and put them to use in an E-commerce support role. The role involves mainly web chat, emails and some phone work with other administrative duties. What does the role involve? Ensure all web chat, emails and calls are handled with empathy, enthusiasm and professionalism Working on various systems including SAP, Sales Force, Magento, Cybersource and more Offer clients a proactive service that goes the extra mile Monitor e-commerce orders daily to prevent fraud Working with other departments EG logistics, Sales Team Brand Houses Suggest website improvements where necessary Manage delivery delays with couriers Provide advice on products to give the customer the best experience Data input of product orders Regular contact with retailers and end consumers Who would be the right fit? Experience in a similar customer service administrator role Knowledge of and ability to use various systems Great written and verbal communication skills Ability to prioritise and plan own workload in accordance with team goals Demonstrate an attitude of professionalism reliability Able to work at a fast pace with a high degree of accuracy and attention to detail Please [email protected] / 07834553439 for more information. Feel free to pass on my details if you know someone who may be interested.