Customer service advisor

Recruitment Solutions have been working in partnership with a market leading distribution business for a number of years. Due to huge growth (30% in the last year!) we are looking for a number of Customer Service Advisors to join the team on a PERMANENT basis. As part of this role, you would be able to work from home 3 days a week once training has been completed (approx 12 weeks). Key Responsibilities: * Answering customer emails and phone calls. * Resolving any issues with deliveries or products * Answering any general enquiries in regards to the services on offer * Data processing and inputting onto a bespoke CRM system * Preparing and processing orders * Liaising with different departments to ensure a smooth service Candidate Expectations: * Friendly, bubbly, confident personality. * Experience in customer service is advantageous, but not essential * Ablility to resolve issues in a calm professional manner whilst remaining empathetic * Strong computer skills (MS Outlook / Excel) Working Days, Hours Salay: * Monday - Friday * 9am - 5pm (approx) - some flexibility can be offered * GBP23,500 p/annum (+ performance bonuses, allowing up to GBP26,500) * 5% annual christmas bonus (profit dependant) * 2 days working in the office, 3 days working from home (once training completed) Job Types: Full-time, Permanent Pay: GBP23,500.00-GBP26,500.00 per year Benefits: * Company pension Schedule: * Day shift * Monday to Friday * No weekends Experience: * Customer service: 1 year (preferred) If you #39;re interested in this role please click on Apply or call Recruitment Solutions on (phone number removed)