Send complaints officer

SEND Complaints Officer Job Description Worcestershire County Council are currently seeking a highly motivated and experienced SEND Complaints Officer to join their team. This role is initially for 3 months. Rate: GBP20 umbrella an hour Location: Worcester, Hybrid working Key Responsibilities Undertake Stage 1 Complaints investigations and responses in respect of SEND Services Track complaints through the Complaints Procedure producing key data analysis/performance information reports Identify and present qualitative learning/key themes from Complaints and support the dissemination of this learning Work with SEND Services to support the implementation of learning from ComplaintsRequirements Substantial experience of working in SEND services and SEND service delivery Substantial experience of effective continuous improvement in service delivery Substantial experience of working with statutory complaints and the appeal processes A qualification in SEND and evidence of significant and extensive experienceHow to Apply If you meet the requirements and are interested in this exciting opportunity as a SEND Complaints Officer, please submit your CV