Sales operations specialist

Sales Operations Specialist Job Location ndash; Sussex Competitive Salary About the Role: The Sales Operations Specialist plays a vital role in supporting our sales team and ensuring a smooth sales process. You #39;ll work closely with the sales representatives to handle administrative, logistical, and operational tasks, allowing them to focus on building relationships and closing deals. Additionally, you #39;ll be responsible for generating reports for senior management. The successful candidate can choose to be located at Horsham, Uckfield or the Winchester office. Responsibilities: * Customer Focus: Ensure customer satisfaction is prioritised throughout your activities. * Technical Expertise: Develop a thorough understanding of the sales department #39;s computer systems and stay updated on changes. * Order Management: Process and monitor sales orders from initiation to delivery. * Logistics Finance Coordination: Collaborate with logistics and finance teams to ensure accurate and timely order management. * Supplier Coordination: Handle order management for major suppliers like JCB, New Holland, and others. * Manufacturer Bonus Administration: Ensure manufacturer bonuses are loaded into the system and approved by the appropriate personnel. * Customer Documentation: Prepare invoices and related documentation for customers, liaise with finance companies to verify payment processing details. * Vehicle Registration: Road register machines using RAV/DVLA portals. * Reporting Analysis: Maintain reports and submit them in a timely manner, ensuring accuracy of financial data, projected invoice dates, and delivery schedules. * Warranty Registration: Order extended warranties and register new machinery on manufacturer websites. * Credit Control: Manage and administer credit control processes. * Supplier Invoices: Input and process supplier invoices and credit notes. * Delivery Coordination: Arrange and coordinate transport for customer machinery deliveries and collections. * Policies and Procedures: Follow current policies and procedures ensuring that our operational guidelines and protocols are adhered to. * CRM System Support: Assist with populating and running reports in the CRM system for the sales team. * Exhibition Support: Assist with exhibition events upon request. Person Specification: * Key Skills: Self-motivated, ability to work independently and collaboratively in a fast-paced environment, excellent organisation and problem-solving skills with strong attention to detail. Proficient in Excel, Word, and Dealer Management Systems. * Communication: Strong verbal and listening communication skills for effective interaction with customers, staff at all levels, and suppliers. * Personal Qualities: High integrity, focus on quality, well-presented and professional demeanour, personable, enthusiastic, approachable, and flexible. Remuneration: * Competitive salary based on experience. * Hours: 37.5 hours per week (9:00 AM to 5:00 PM) with some flexibility available. The Haynes Group is an equal opportunities employer with a policy of promotion through ability. It is a progressive family business, but still maintains a family ethos, now employing over 340 staff across the Group. What next? If you feel you have what it takes for this exciting role, please apply today with an updated CV. Due to the high level of applicants we tend to receive, we regret that it is not possible to respond to each applicant and will only make contact if we are proceeding with an application. We do, however, take the opportunity of thanking applicants for the interest shown in our Company and if you do not hear from us on this occasion, please do feel free to apply for other advertised positions with us that may be appropriate for your skills on another occasion. We do not accept speculative CVs from recruitment agencies. Haynes Bros. Ltd will not be liable for any agency fees should we engage with any candidate whose information has been sent speculatively by a third party. For further information on this role please contact Martine at Interpersonnel Interpersonnel are operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search. We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion. Interpersonnel is an equal opportunities employer. Our all-current vacancies are on our website