Service aftersales manager

Service Aftersales Manager (Engineering) - Trafford Park - Up to GBP40,000 About the Company Our client is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers. Service Aftersales Manager - The Rewards Competitive salary Monday ndash; Friday 08.30 ndash; 16.45 33 Days holiday (including Bank Holidays) Pension Scheme Death in service Free parking Service Aftersales Manager - Requirements Engineering qualification would be an advantage Knowledge of trucks, skips, cranes hydraulics such as pumps/PTO/Oil tanks etc. is essential Experience in a similar position working in aftermarket supplier/automotive distributor is an advantage Computer skills like MS Office, ERP systems Analytical mindset, strong organizational and project management skills Excellent communication skills Attention to detail problem solving Customer service and administration skills Ability to work using own initiative team player Service Aftersales Manager - Responsibilities Improve the quality of customer service and retention of customers Monitor warranty claim submissions and requisite credits and take action as required To control service stocks at a level commensurate with profit requirements To maximise departmental profitability through the sale of labour, parts, accessories, other products Work closely with the service team for our direct business to deliver a first class service Ensure all clerical functions within the department are carried out in accordance with stated policies, e.g. Warranty claims, customer follow ups, workshop loading, estimating, invoicing, daily operating controls, stock ordering, parts returns surcharges Dealing with queries providing resolutions Ensure the necessary improvements and corrective actions are taken where variations of target achievement occur Provide business case for new service products Establish maintain good relationships with all other departmental colleagues Responding to new and repeat enquiries by phone and by email Deliver continuous improvement in aftersales revenues cost efficiencies Build and maintain excellent working relationships with customers Exploring and driving new opportunities to enhance sales revenue and optimize after-sales operation About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to (url removed)/privacy-policy