It support engineer

IT Support Engineer Salary: Up to GBP30K DOE Location: Hertford My client, an established IT solutions provider based in Hertford, are looking for a Service Desk Engineer to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Responsibilities: Attending to phone calls and delivering exceptional customer service consistently. Maintaining appropriate attire, including on-site visits. Achieving designated KPIs Escalating IT issues to the appropriate senior personnel when necessary. Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager. Maintaining up-to-date security and upgrades for desktops and laptops for both clients and internal use. Offering assistance as needed to the Service Desk Manager. Providing support and guidance to colleagues on IT-related matters. Experience: 12 months experience of Helpdesk support Practical experience with Office 365 Admin Centre, Exchange, SharePoint, OneDrive, and Teams. Active Directory Windows Server Group Policy Management Familiarity with networking concepts (DNS, DHCP, TCP/IP) Cyber Security Solutions VoIP Telephony Support Desirable Experience: Hyper-V/VMWare Intune VLAN Azure If you are a skilled Service Desk Engineer, seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key words: IT Support Engineer, IT Support Analyst, 1st line, First Line, 2nd Line, Second Line, Service Desk Engineer, Help Desk Engineer, Helpdesk Engineer Locations: Hertfordshire, Hertford, Welwyn Garden City, Cheshunt, Potters Bar, Stevenage, Harlow, St Albans, Harpenden, Loughton, Letchworth, Borehamwood, Hitchin, Luton, Hemel Hempstead, Watford, Royston