Field operations supervisor

The Role Includes * Undertaking structured review of skills and performance across all technicians disciplines. * Continual review and audit of technicians working practices, ethics, customer skills and communication. * Preparation of individual training plans based on development needs. * Developing a robust programme of Toolbox Talks Lessons Learned. * Regular site based audits within a defined region. * PPE, plant, equipment, vehicle, stock checks. * HSQE audits to include training and understanding of RAMS and safe working practices. * Maintaining and enhancing communication across multiple office locations. * General regional office based assistance where required. * General estimating assistance where required. * Technical support with customer / site escalations. * Attending training sessions and then cascading content to technicians (Train the Trainer qualification beneficial). * Research, review and propose any other training that could add value to the team. bull; Review of technicians performance and focus areas. * IT support / training relating to tablet PC applications, mobile solutions and customer interfaces. * 1st level escalation responsibility for out of hours on-call activity on a rota basis (UK nationwide). Your Profile * Significant experience as an Automatic Door Technician * A full UK driving licence with flexibility to working hours due to requirement to travel. Ideally based within 1 hour of the Newcastle office. * Experience in training, supporting and mentoring technicians. * Positive, professional attitude with the ability to understand and disseminate technical information clearly and effectively. * Ability to work without supervision and use initiative at all times. * Excellent communication skills What we offer Premium overtime rates - overtime is always available Annual Performance Bonus Company van, tablet, power tools and phone all provided 25 days Annual Leave plus Bank Holidays Paid Birthday leave after 1 years rsquo; service Enhanced Parental pay Company Sick pay Life Assurance scheme Employee Assistance Program to support health wellbeing Company Pension scheme + enhancement after 2 years rsquo; service