Field service engineer

We are seeking a dynamic and enthusiastic Engineer to provide maintenance and installation services to our clients across UK. Experience of thermal and inkjet printers is beneficial but not essential as first-rate manufacturer and in-house training will be provided. You will need good customer service and communication skills and an eagerness to learn. communication skills and an eagerness to learn. Role and responsibilities: * Providing maintenance and installation services * Troubleshooting and repair of hardware. * Updating assigned jobs via smart phone * Adherence to service level agreements to all customers across the region * Management of supplied tools and parts to a high accuracy Essential Skills: * Ability to communicate well with all levels of staff at client sites. * Excellent customer service skills * Quickly build rapport and gain client confidence. * Work individually and as a part of a team. * Be able to follow company procedures and methods. * Be able to utilise all tools available to resolve 95% of issues at the first time of asking. * Ability to quickly learn new products. * Self-motivated individual who can operate on their own initiative * Flexible approach to work including occasional weekend and out of hours Education and experience: * Certification relating to Mechanical, Electrical/Electronics, Networking or software capabilities * Good standard of secondary level education * Good level Microsoft Word and Excel * Expert knowledge of technical products, ideally within continuous inkjet technology * Full Driving Licence