Deputy complex care manager

Cityworx are recruiting on behalf of a client who are looking for a Deputy Care Manager in the Wakefield area for a company that provides nurse led complex care services in the community. As the Deputy Care Manager, you will effectively support the Registered Manager with the day to day running of the business and act as the person in charge in the absence of the Registered Manager. You will manage all aspects of the staff team and provide positive leadership to ensure staff are clear about their respective roles and responsibilities, and that they have the support they need to carry out their roles safely and effectively. MAIN DUTIES AND RESPONSIBILITIES: * The overall oversight of all scheduling and management of service user rotas to meet staffing and budget needs within agreed staffing levels to contracted hours. * Ensure that support is provided for Case Managers to effectively plan and manage the permanent scheduling of support worker rosters, balancing continuity and efficiency. * Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures. * Completion of identified audits and any subsequent action plans to improve business processes. * Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business. * Support in the development of care plans as and when required alongside the clinical team to include environmental risk assessments. * Take part in the out of hours emergency on-call rota as required. Effectively deal with emergency on-call issues. * Manage and support staff so they can perform their roles safely and to the best of their ability. * Attend external and internal meetings as required and represent the service in a positive manner at all times. * Work in partnership with other professionals to ensure individuals receive the support they require. * Manage the effective recruitment, induction and training of the Case Managers, Team Leaders, Support workers and other support staff. Identify ongoing training needs and ensure staff are up to date with current best practice. * Carry out supervisions, spot checks and appraisals and monitor staff performance. * Ensure there are sufficient numbers of suitably trained competent staff allocated appropriately to meet the service needs at all times. * Monitor and record staff attendance and performance, deal with disciplinary matters and action formal disciplinary procedures through the appropriate channels. * Effectively manage complaints and incidents in line with company policies and procedures. Carry out investigations relating to the quality of the service and use findings to make improvements. * To review the service regularly with service users to ensure the service is meeting their needs. * Participate in the growth and development of the business. Working alongside the senior management team to achieve sales targets and to deliver within budget. For this role, we are looking for someone with the following experince and skills: * 2 years Complex Care Management experience * NVQ Diploma level 5 Health and Social Care (or working towards) * Full driving licence and vehicle