Technical support and training manager

My client is one of the leading bus manufacturers in the UK who are based in Leeds. They are seeking Engineers who have a strong background in the bus industry and who have a strong interest in becoming a Trainer. We are also looking for experts who have training experience within the bus industry. The primary goal of this role is to elevate business development levels by providing comprehensive training, spearheading E-Learning initiatives, and ensuring impeccable technical support while maintaining a service for tracking and tracing support interactions. Brief overview of the role: Collaborate with external partners for ongoing training needs. Coordinate internal departments for service progression. Provide comprehensive staff training for efficient operations. Deliver training on diagnostics and fault finding. Manage diagnostics and equipment as required Ensure that reports are processed in an accurate, timely and legible manner as required. Ensure that all technical documentation is made available to staff, i.e., parts manuals are at the current level. Identify areas of improvement and subsequently drive continuous improvement across the team Requirements: Experience in training provision and business case planning (Adventurous) Proficient communication skills across all levels of the organisation. Excellent computer proficiency, particularly in Microsoft Office. Strong written and verbal communication skills. Previous customer service experience. Proven track record in managing/supervising teams. Demonstrated organisational skills. Experience within the bus industry. Active driving license.The salary for this position is GBP45,0000 + GBP5,000 car allowance. Hours: mainly 37.5 Monday to Thursday 8.00 - 4.45, Friday 8.00 - 12.30 but flexibility required due to travel requirements If this position is of interest please do get in contact with Lena on (phone number removed) or apply