Graduate customer support key account

Graduate Customer Support Coordinator Location: Coventry Salary: Competitive Working Hours: Monday to Friday (8:30 AM to 5:00 PM or 9:30 AM to 5:30 PM) with flexible hybrid working up to once a week and early finish every other Friday. Exciting Opportunity for Recent Graduates! We are looking for an enthusiastic Graduate Customer Support Coordinator to join a renowned organisation within the order management sector. This role is an excellent opportunity for graduates with experience in a customer service office environment, aiming to advance their careers in a dynamic workplace. Key Responsibilities: - Act as the primary point of contact for customers, managing orders from placement to delivery to ensure a premier customer experience. - Oversee order book reviews and manage late backlogs. - Maintain proactive communication with customers and internal teams using various platforms like OEC ticketing. - Address customer enquiries and resolve delivery or invoice issues using effective problem-solving skills. - Ensure accuracy in data management across various databases and systems. - Engage in team and cross-functional meetings to drive improvements and solve challenges. Desired Skills and Qualifications: - Degree qualification or equivalent. - Experience in a customer service office environment. - Strong problem-solving skills and proactive work ethic. - Excellent communication skills, both written and verbal. - Proficiency in Microsoft Office packages. Benefits: - 25 days holiday plus bank holidays. - One day working from home per week. - Career development and progression opportunities. - Free on-site car parking and access to an on-site restaurant and Starbucks with subsidised food. - Enhanced Pension Scheme and Income Protection. - Employee Resource Groups, Employee Assistance Program for health and wellbeing, and various employee perks. - Share Buying scheme and annual volunteering day off. - On-site facilities including changing rooms, showers, and lockers. This position requires a proactive and adaptable individual who is focused on delivering excellent customer service and eager to contribute to the team #39;s success. If you thrive in a fast-paced environment and are looking to grow within an organisation that values its employees, this is the perfect role for you. INDL